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Create and manage users to elevate your menu's capability and allocate roles and responsibilities within your team. To manage users within your account, follow these steps: 1. Access User Management Go to the top right corner and click on your name to open the drop-down menu. Select the User Management option. 2. User Management Functions In the User Management section, you can add, edit, and remove users. 3. Roles & Permissions Guide We provide a guide to help venue owners understand the permissions for each user role on the platform: Owner The owner has full control over the entire platform, including assigning roles to other users. Super User The Super User has the same permissions as the owner. Admin The admin has full control over the platform, except for accessing the billing and subscription tab. Editor The editor can manage the Dashboard, Menu options, and Profile Management. Staff Staff users can view the dashboard and orders placed. You can assign each waitstaff member a Staff User role and allocate specific groups of tables or sections within your venue to them. This ensures that they only see orders corresponding to their assigned tables. Video Tutorial

Learn to tell the difference between Online Ordering and QR/ Tablet Ordering in the My Menu Platform. When it comes to ordering options, there's a notable distinction between Online Ordering and QR/ Tablet Ordering. Online Ordering extends the reach to customers beyond the venue's physical location, allowing them to place orders from anywhere within the delivery radius. This flexibility includes options for both pickup and delivery orders, with the added convenience of direct payments. On the other hand, QR/ Tablet Ordering is specifically tailored for in-venue customers, limiting the ordering scope to those present at the establishment. My Menu offers venues the flexibility to select the option that best suits their requirements. Whether it's online ordering, and/ or QR/ Tablet Ordering, we have all your needs covered.

Read this article for information before you start the process of configuring an online ordering system. By considering these key elements when configuring an online ordering system, businesses can create a seamless and efficient platform that enhances the customer experience and drives success. When configuring an online ordering system, several key elements need careful consideration: 1. User-Friendly Interface: Ensure the platform is intuitive and easy to navigate for both customers and staff, facilitating smooth ordering experiences. 2. Menu Management: Maintain an organized and up-to-date menu with clear descriptions, pricing, and visuals to enhance customer understanding and encourage sales. 3. Customization Options: Provide flexibility for customers to customize their orders according to preferences or dietary restrictions, increasing satisfaction and repeat business. 4. Integration Capabilities: Seamlessly integrate the online ordering system with other existing systems such as POS (Point of Sale) systems, inventory management, and payment gateways for efficient operations. 5. Order Management: Implement robust order management features to streamline the processing, tracking, and fulfillment of orders, minimizing errors and delays. 6. Payment Options: Offer various payment methods, including credit/debit cards, mobile wallets, and online payment gateways, to accommodate diverse customer preferences and ensure smooth transactions. 7. Pickup/Delivery Options: Provide convenient pickup and delivery options, allowing customers to choose their preferred method and schedule, enhancing convenience and satisfaction. 8. Customer Communication: Enable real-time communication channels such as SMS or email notifications to keep customers informed about order status updates, ensuring transparency and reducing anxiety. 9. Analytics and Reporting: Incorporate analytics tools to track key metrics such as order volume, popular items, and customer preferences, enabling data-driven decision-making and continuous improvement. 10. Security and Compliance: Implement robust security measures to protect customer data and ensure compliance with relevant regulations such as GDPR or PCI-DSS, fostering trust and confidence among customers.